We’re here to help and pride ourselves on great customer service.
The quickest way to reach us is to use the contact form on this page. Please send us your name, email and order reference (if you have one) along with a brief message, click on send and we'll do the rest.
All emails go directly to our UK customer services team, so it’s going straight to the people who can help. We understand that everyone wants a quick response & we try our very best to get back to you within 24 hours. We ask during busy periods to expect slightly longer response times. (The above response guide excludes weekends & Bank Holidays).
We will get back to you as soon as possible, however please remember to only send us one email for your enquiry as multiple contact can delay our response times.
You can also contact us via the below methods:
Our live chat is available during normal hours between Monday & Friday. However, even if our live chat is offline we still receive your message & we will respond as quickly as possible (when offline please allow 24 hours for response).
Write to us:
Box Retail Group Ltd t/a
86-90 Paul Street
Please feel free to drop us a line whatever your query - we are here to help.
When you contact us, it really helps speed up our reply if you include your order number and/or postcode along with your contact telephone number.